Welcome to Wuellaa

Frequently Asked Questions

-What is Wuellaa?

Wuellaa is a smartphone app that allows socializing on-the-go. Mobile interaction has never been so easy or fun!

-How can I use Wuellaa?

You can use Wuellaa by downloading the app from the Wuellaa web site or Google Play.

-Is Wuellaa free?

Yes, Wuellaa is free to download. Members can pay for an upgraded membership to enjoy additional services.

-What is the minimum age requirement to use Wuellaa?

You should be not less than 18 years old, for some countries not less than 21 years old. Check your country of origin for legal age limits.

Profile

-How do I create an account?

Easily sign up to create your free account.

-How can I edit my page?

If you want to make any changes, you can do so at any time in your account Settings.

-Who can see my profile?

All members who sign up will be able to see your profile.

-What does Free Chat mean?

Free Chat is a place where you can have fun, send pictures/videos and socialize with girls/men around the world. Performers can earn wuellaa credits and convert it on wuellaa.com

-How does Private Messages works?

Private Messages is available to Platinum Members and gives an opportunity to personalize their conversations with Performens.

-How can I block a user?

You can block any user by swiping chat with him on the left and choose option Block.

-How can I unblock someone?

In Menu choose Blacklist and Unblock.

-How to manage my rating?

Your rating depends on how many Hearts you get in Free Chat and Private Call. The more Hearts you receive, the greater your visibility on Wuellaa.

Private Messages

-Who can send me Private Messages?

All members having a Platinum Membership as long as you have not Blocked them.

-How can I delete a chat in Private Messages?

Private conversations can be deleted only by you by swiping left and press Delete Chat.

Pictures and Videos

-How can I change my profile picture?

Go to Settings, press the picture you want to remove and and choose a new picture to use from you phone gallery.

-How can I add pictures to Free Chat (Performers)?

You can Take a Picture or Select a Picture from your phone gallery.

-How can I delete a photo sent via Free Chat?

When you upload pictures in Free Chat, this picture can’t be deleted. However, members will only be able to see uploaded pictures after they buy them. For everyone else, un-purchased pictures will appear as a watermark.

-How can I add video to Free Chat?

You can Upload Video from your phone gallery.

-How can I delete a video sent via Free Chat?

When you upload a video in Free Chat, this video can’t be deleted. However, members will only be able to see uploaded videos after they buy them. For everyone else, un-purchased videos will appear as a watermark.

-What is Private Picture / Video Request?

Private Picture / Video Request can be received by you from Gold / Platinum members. If you accept a member’s request, you must share with them a selfie or send a picture/video from your phone gallery.

-How does Private Picture / Video Request work?

When you receive a specific request from a Gold/Platinum member, you can accept or decline it. By accepting the premium member’s request, you must send that premium member a picture / video promptly.

-What will happen if you accept a request but don't follow it?

If you accept a request, you must follow it. If a User doesn’t follow the Terms and Conditions, then your account can be suspended or terminated.

-Can I remove the watermark from my picture/video?

Yes, upon purchase the watermark will be removed from any picture or video.

-What kind of pictures/video are prohibited?

Refer to the Terms and Conditions.

Free Chat

-What is Wuellaa Free Chat?

Wuellaa Free Chat is a live mobile app offering adults the ability to chat and purchase pictures and videos.

-Who can text me in Free Chat?

All Members of Wuellaa can text you in Free Chat.

-What I can do in Free Chat?

You can chat with members, make connections, sell / buy pictures and videos and send / receive Wuellaa Coins.

-What is prohibited in Free Chat?

Refer to the Terms and Conditions.

-Who can see you in Free Chat?

Free Chat is text only. No one can see you in Free Chat.

Private Call

-What is Wuellaa Private Call?

Wuellaa Private Call is a live cam streaming for adults to chat in real time.

-Who can send me a request for Private Call?

Gold and Platinum members are able to send requests for Private Call.

-What I can do in Private Call?

You can live stream, text, send or receive Wuellaa Coins, do screenshots and everything that you want as long as it is permitted under our Terms and Conditions.

-What is prohibited in Private Call?

Refer to the Terms and Conditions.

-How to select price per minute in Private Call?

To select price per minute in Private Call you should go to Settings and choose a price that you want.

-Who can see you while you are in Private Call?

Only one Gold/Platinum member at a time will be able to see you while you are in Private Call.

Additional Features

-How I can add (Women)to my Favorites?

Choose Chat and press Star to mark your Favorites.

-How can I unfavorite woman?

Choose Chat and press Star two times to remove someone from your Favorite page.

-What is a ‘W’ (Wuellaa button) and how can I use it?

You can send up to 10 tips coins at one time as a appreciation to performer you like. It increases performer profile rating. To send 1 coin press “W” button once , and choose the amount of your tip.

Wuellaa Membership

-What is the difference between Silver / Gold / Platinum memberships?

Each membership level offers different perks. Choose the membership level that is right for you in My Wallet.

-How does a Wuellaa Silver membership work?

Silver membership is FREE to all registered accounts.

-How does a Wuellaa Gold / Platinum membership work?

Platinum membership allows you to use all Wuellaa options. Gold membership won’t allow you to send Private Message (Platinum membership required).

-How can I buy Wuellaa Gold / Platinum membership with a credit card or Paypal?

Safely provide your credit card information or sign up for a PayPal account when you sign up for a Wuellaa Gold / Platinum membership.

-Can I upgrade my membership?

Yes. If you're interested in upgrading from Silver to Gold or Platinum, you can do so. Open Wuellaa > My Membership > Change Membership > Choose Wuellaa Gold or Platinum.

On iPhone

Once you upgrade, changes to your subscription will occur within 24 hours, or less, and you will be charged for your new Wuellaa Gold or Platinum subscription immediately. For more details about the billing write on support@wuellaa.com. Any remaining credit that you had left for Wuellaa Silver will be applied to your new Wuellaa Gold or Platinum account. A new subscription renewal date will be assigned to you and you will be charged at the Wuellaa Gold or Platinum rate on this date.

On Android

Once you upgrade, changes to your subscription will be made immediately. Any remaining credit that you had left for Wuellaa Silver will be applied to your new Wuellaa Gold or Platinum account. A new subscription renewal date will be assigned to you and you will be charged at the Wuellaa Gold or Platinum rate on this date. For more details about the billing process, please refer to Google Play Support. For more details about the billing process, please refer to Google Play Support.

-How do I cancel my Wuellaa subscription?

Choose Settings and press the Cancel Subscription button to cancel your Membership.

-I'm having trouble buying Wuellaa Gold / Platinum membership. What do I do?

Try to restart your Wuellaa App. Sometimes, it takes a little time. If nothing happens in 24 hours, please go to our Support section and notify us by mail support@wuellaa.com.

Credits for Viewer

-What are Wuellaa credits?

Wuellaa Credits are money you spend in the Wuellaa App for pictures / videos and other Wuellaa activities.

-How can I buy Wuellaa credits on Wuellaa?

By pressing the Buy Credits button. Scroll down your main page and choose how many Credits you want to buy.

-How many Wuellaa credits can I buy?

At one time, you can buy a maximum of 1000 Credits.

-I'm having trouble buying Wuellaa credits. What do I do?

Please contact us by email support@wuella.com.

Credits for Performers

-What are Wuellaa credits?

Wuellaa Credits are money that you can receive from Viewers by using the Wuellaa App. For more information visit wuellaa.com.

-How can I get Wuellaa credits?

You can get Wuellaa Credits in free chat, sending private messages, and having private calls and much more.

-Where can I see how many Wuellaa credits I have earned?

Go to your personal My Wallet account summary to see your Earning summary.

-How can I transfer my Wuellaa credits to my own personal account?

You can transfer Wuellaa Credits from your Wuellaa My Wallet account to your PayPal account.

-I'm having trouble transferring Wuellaa credits. What do I do?

Make sure that you transfer correct amount of Wuellaa Credits. Keep in mind that you can transfer minimum 25 $/Euro. Contact Wuellaa Support via mail support@wuellaa.com or PayPal for continuing transfer problems.

Privacy

-How can I manage my online safety?

We strongly advise you never to give out personal or financial information over the internet. Wuellaa will never ask you for this information via the 'Messages' section.

Reporting Options

-Where can I report abusive behavior?

Please notify Wuellaa Support by email support@wuellaa.com to report abusive behavior. Remember, you can also Block unwanted visitors from having access to your Private messages. You can block any user by swiping chat with him on the left and choose option Block.

-How can I report a stolen picture / video?

If your picture or video was stolen, please notify Wuellaa Support by email support@wuellaa.com.